Shipping & Delivery

• Free Express Shipping Worldwide via DHL / FedEx / UPS.
• We do not offer slower postal services.
• Express transit after dispatch: typically 3–7 business days, destination dependent.

We ship worldwide. Certain remote areas may require additional handling time or incur carrier surcharges; we’ll notify you before shipping if applicable.

• United States : We cover US duties & tariffs.
• Other countries : Local VAT/duties/taxes are paid by the customer to customs or the carrier on delivery.
• Customs processing can add 1–3 business days beyond courier transit; peak seasons may extend this.

All products are made-to-order. Production is typically 5–12 days (complex customs 3–4 weeks). Shipping time starts after dispatch.

We email tracking details as soon as your order ships. You can follow the courier’s link for real-time updates and estimated delivery windows.

• Couriers may require a signature. If you’re unavailable, they will reattempt or hold at a pickup point.
• If you request a safe-place/leave-at-door delivery with the courier, you accept responsibility once marked delivered.
• Unclaimed/returned parcels may incur return shipping/storage fees.

• Address corrections : Email us within 12 hours of purchase. After dispatch, reroutes may incur courier fees and cause delays.
• PO Boxes : Express couriers generally cannot deliver to PO Boxes or APO/FPO; please provide a street address.

Fixtures are packed with protective foam and recyclable outer cartons. Multiple cartons may be used for large fixtures or split shipments.

• Inspect cartons on delivery and retain all packaging.
• Report visible or concealed damage within 48 hours with photos of the product and packaging.
• We’ll arrange replacements/parts and handle the courier claim.

• If tracking stalls or shows delivered but not received, contact us promptly; we’ll open a trace/investigation with the courier.
• Claims resolution times vary by carrier; we’ll keep you updated and replace as appropriate.

• For wholesale/trade quantities, we can ship by sea to substantially reduce cost.
• Typical sea transit: about 45 days (route-dependent).
• Incoterm C&F available on request; we’ll coordinate documentation and schedules.

• Orders may ship in multiple cartons as items complete. You’ll receive separate tracking numbers.
• If you prefer consolidation (all items in one shipment), tell us before dispatch; this may affect timing.

High-volume periods (e.g., holidays) or severe weather can impact courier networks and customs processing. We’ll monitor and update you if we see carrier advisories that affect your route.

Email info@brassleafstudio.com with your order ID, or reach us via live chat. We’re here to help with routing questions, documentation and delivery coordination.