Production Information

• Dimensions: Height, width, and drop listed on each product page.
• Finish: Brushed, polished, antiqued, or custom color (HEX/CMYK) on request.
• Bulb Sockets: E26/E27/E12 (bulbs usually not included).
• Dimming: Most fixtures are dimmable with dimmable bulbs and a compatible dimmer.
• Ceiling Types: Flat or sloped—ask for a swivel canopy for angled ceilings.

Need help? Email info@brassleafstudio.com or use live chat.

• Standard production: 5–12 days
• Complex/custom builds: 3–4 weeks

Production time is separate from shipping time.

1. Email info@brassleafstudio.com with your request (finish/size/drop length/number of lights, etc.).
2. We review feasibility, price, and timeline.
3. Place the order, then reply with your order ID to confirm the final spec sheet.
4. For larger customs, we can share sketches/renders or pre-shipment photos when feasible.

Common customizations: finish (HEX/CMYK), hanging length, fixture width/arm spread, number of lights, canopy options.

Note: Customized items are not returnable except for manufacturer defects or transit damage.

• Wiring: We wire to the destination country’s standards.
• Sockets: E26/E27/E12 are supported.
• UL/CE: Handcrafted, made-to-order products aren’t certified by default. For substantial order quantities, we can pursue UL or CE approval. Supporting documentation is available on request.

• Free Express Shipping Worldwide via DHL / FedEx / UPS (we do not offer slower services).
• Typical express transit: 3–7 business days after dispatch.
• United States: We cover US duties & tariffs.
• Other countries: Local VAT/duties/taxes are paid by the customer to customs/carrier.
• Wholesale/Trade: Sea freight available; typical transit ~45 days, Incoterm C&F on request.

1-Year Warranty against defects in materials/workmanship under normal residential use. Excludes bulbs, normal brass patina, improper installation, incorrect voltage, or third-party modifications.

Damages in Transit: Contact us within 48 hours with photos; we’ll replace parts and handle the claim.

Yes, we supply parts and spares. Email info@brassleafstudio.com with your order ID and what you need.

• Share ceiling height and desired hang height so we can size downrods/chain.
• For sloped ceilings, request a swivel canopy so the fixture hangs plumb.
• Professional installation recommended; keep packaging until installation is complete.

For returns windows, tracking, PO boxes, insurance, and more, visit our full FAQ.