Ordering & Payments

1. Choose : Select your fixture, finish, and size.
2. Customize : Add notes for drop length, socket type, or color (HEX/CMYK). For complex customs, email info@brassleafstudio.com.
3. Checkout : Enter shipping and payment details; you’ll receive an order confirmation email.
4. Production : We build your made-to-order fixture (typical production 5–12 days; complex customs 3–4 weeks).
5. Express Shipping : Free via DHL / FedEx / UPS (no slower services). Transit typically 3–7 business days after dispatch.

• Cards : Major debit/credit cards.
• Digital wallets : Apple Pay, Google Pay, PayPal, Shop Pay (where available).
• Installments : Shop Pay Installments / PayPal Pay Later (availability varies by region).
• Wire / Bank Transfer : For wholesale & trade; contact us for details.

All payments are processed securely. We may use 3-D Secure, AVS, or other verification tools to prevent fraud.

• Currency : You are charged in the store currency shown at checkout.
• United States : We cover US duties & tariffs.
• Other countries : Local VAT/duties/taxes are paid by the customer to customs/carrier.

• Promo codes : Enter at checkout before payment.
• Gift cards : Enter the code at checkout.
• Price adjustments : If your item goes on sale on our site within 3 days of purchase, we’ll refund the difference.

Email info@brassleafstudio.com with subject “CHANGE OF ORDER” within 12 hours of purchase. After processing begins, changes may affect timing/cost; we’ll do our best to help.

Address corrections : Email us within 12 hours. After dispatch, carriers may charge a reroute fee and delivery could be delayed.

• Invoice : Your order confirmation email acts as a receipt. Request a formal invoice by emailing info@brassleafstudio.com with your order ID and billing details.
• Wholesale/Trade : We can invoice for wire transfer and offer sea freight for large consignments (~45 days, Incoterm C&F on request).

• Approved refunds : Issued to the original payment method. Banks may take 3–10 business days to post.
• Custom items : Customized/personalized items are not returnable except for manufacturer defects or transit damage.
• Duties/VAT : Fees paid to your local authority are typically non-refundable.

• Try again : Confirm card details, enable international/online usage, or try another method.
• Verification : Complete 3-D Secure/OTP if prompted.
• Contact us : If a payment is flagged, we may ask for additional verification to protect you and us.

• Free Express Shipping Worldwide via DHL / FedEx / UPS.
• United States : We cover US duties & tariffs.
• Other countries : Local VAT/duties/taxes are paid by the customer to customs/carrier.

Full details are listed on our FAQ.