Return, Replacement & Refund Policy

Last updated: 22 Oct 2025 · Contact: sales@brasleafstudio.com

Quick outcomes (at a glance)

Eligibility & condition

• Item must be unused & uninstalled (no cut wires, mounting marks, scratches).
• Include all parts: canopy, hardware, finials, chain/rod, spare parts, manuals, free gifts.
• Return in original packaging (inner foam/protectors + outer carton). If unusable, email us for packing guidance.
• Clean and safe to handle. Inadequate packing/missing parts may lead to refusal or deductions.

How to start a return or replacement (RMA)

1. Email sales@brasleafstudio.com with order #, name, phone, address.
2. State reason: Damaged / Defective / Incorrect / Change-of-mind / Exchange.
3. For damage/defect, attach photos: outer box (all sides), inner packaging, issue close-ups, and shipping label.
4. We’ll reply with an RMA and instructions. Unapproved returns may be refused.

Shipping & labels

• Damage/defect/incorrect: we cover return shipping or arrange pickup.
• Change-of-mind/exchange: you cover return shipping. We can provide a prepaid label and deduct its cost from the refund if you prefer.
• Use a trackable, insured carrier. You’re responsible until received at our facility.

Non-returnable items

• Custom/made-to-order fixtures (non-standard dimensions/finishes), unless damaged/defective on arrival.
• Clearance/Final Sale items.
• Installed items, or those showing wear, odors, residue, altered wiring.
• Gift cards and personalized engravings/plates.

Refunds & timing

• Refund to original payment method after return is received and inspected.
• Inspection: 2–5 business days; bank posting: 5–10 business days.
• Outbound shipping (if any) and optional return label costs are non-refundable, except for our error.

Restocking & deductions

• No restocking

Exchanges

• Request within 60 days. Ship original back after RMA; once inspected, we ship the replacement.
• Price difference & shipping apply.

International orders

• Import duties/taxes are not refundable by us; replacements may ship as parts for speed.

Order changes & cancellations

• Before dispatch: free to cancel/modify (except custom builds already in production).
• After dispatch: request a return (per windows above).

Packaging checklist

• Re-bag fixture & hardware; protect metal surfaces.
• Refit foam, corner guards, supports, anti-scuff sheets.
• Bag small parts (screws, canopy nuts, downrods, chains).
• Fill voids to prevent movement; seal with strong tape.
• Affix return label; remove old labels.

Refused/undeliverable

If a shipment returns as refused/undeliverable, we can reship (freight applies) or refund minus two-way shipping.

Warranty & bulbs

Fixtures include a 12-month limited warranty against manufacturing defects under normal residential use. Bulbs are not included unless noted. Using incorrect bulb type or exceeding recommended wattage may void warranty.

Shipping Policy

Last updated: 22 Oct 2025 · Contact: sales@brasleafstudio.com

Where we ship & carriers

• We ship worldwide via DHL, FedEx, and UPS.
• A tracking link will be emailed as soon as your order is dispatched.

Production, processing & dispatch

• Made-to-order (standard items): production time is 6–10 business days from order confirmation/payment. We dispatch immediately after production completes.
• Customized items: may require a longer production window. We’ll share the exact timeline during order discussion and confirm by email/invoice.
• Orders placed after the daily cutoff or on weekends/holidays are processed the next business day.

Transit times (after dispatch)

• Typical delivery window: 3–7 working days with DHL/FedEx/UPS.
• Rural/remote areas or weather/security events may add extra days.
• Delivery timelines are estimates (not guarantees), but we’ll assist with any carrier delays.

Duties, taxes & import fees

• United States: We ship DDP (Delivered Duty Paid)—U.S. tariffs & duties are paid by us.
• Other countries: duties/taxes (if any) are payable by the recipient per local regulations. The carrier may contact you for clearance.

Shipping costs

• Shipping rates are calculated at checkout based on destination, weight/volume, and service.
• Any promotional “free shipping” will be shown on the cart/checkout page when eligible.

Address changes & delivery preferences

• Before dispatch: email sales@brasleafstudio.com ASAP to request an address change.
• After dispatch: changes or hold requests (e.g., access-point pickup) may incur a carrier fee.
• Signature may be required at delivery for higher-value shipments.

Packaging & split shipments

• Fixtures ship in protective packaging. Multiple items may ship separately; each box gets its own tracking number.

Missed delivery, refusal, or wrong address (no re-dispatch)

• If a parcel is returned to us as refused, unclaimed, or due to an incorrect/insufficient address, it will not be dispatched again.
• We will issue a refund to the original payment method minus two-way shipping (outbound + carrier return charges) and any applicable carrier fees.
• If the order qualified for promotional/free shipping, the actual outbound shipping cost will be deducted from the refund.
• For made-to-order/custom items, additional deductions may apply per our Return Policy if the item is not in resaleable condition.

Damages, loss & what to do

• Inspect the outer box on arrival. If damaged, photograph the box, inner packaging, and the item before fully unboxing.
• Report shipping damage to sales@brasleafstudio.com within 7 days with photos (outer box, inner packaging, issue close-ups, and shipping label).
• We will replace the affected part or the full item, or arrange a refund as appropriate. Lost shipments are handled with the carrier’s investigation; we’ll keep you updated.

Holiday periods & force majeure

• During peak seasons or due to weather/customs/security events, carriers may experience delays beyond our control. We’ll monitor and assist until delivered.

Summary

• Production: 6–10 business days (custom items: timeline confirmed during order discussion).
• Delivery: 3–7 working days after dispatch via DHL/FedEx/UPS.
• U.S. duties: We pay them (DDP).
• Refusal/unclaimed/wrong address: No re-dispatch; refund minus two-way shipping and applicable fees.

Custom Brass Lighting, Made for Your Space

Tell us what you have in mind — we’ll engineer it in brass and ship worldwide.

What we customize

• Overall size & proportions — span/diameter, height, canopy size.
• Finish — raw brass, brushed, antique, blackened, lacquered, or a custom brief.
• Number of bulbs & layout — arms, tiers, clusters to reach your light level.
• Drop / chain / rod length — tailored to your ceiling height and clearances.
• Glass & shades — opal, clear, or frosted; shapes & diameters to suit.
• Voltage & holders — 110V / 220V; E26/E27/G9 and dimming options.
• Mounting details — ceiling plate, junction spacing, installer-friendly hardware.

Have a sketch or reference photo? Upload it below—if you can imagine it, we can engineer it for brass.

How it works

1. Share your idea — dimensions, finish, reference images, constraints.
2. We reply in 1–2 business days with sketches/notes, a quote, and an indicative timeline.
3. We craft & ship — lead time depends on the design and quantity (confirmed before you approve). DHL/FedEx/UPS typically deliver in 3–7 working days after dispatch. U.S. tariffs & duties are paid by us (DDP).

Portfolio

We can share photos of recent custom builds on request. Tell us the look you want — minimal, mid-century, sculptural — and we’ll send relevant examples.

Start your custom request