What is your return policy?
We have a 30 days return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which it was received. The item must be unused, and it should include all items that were in the original package. All items must be returned in its original packaging. You’ll also need the receipt or proof of purchase.

Items returned within 30 days will be eligible for a refund back to the original method of payment.

Can I exchange an item?
We do not accept exchanges unless they are damaged/broken, if there are damages to the fixtures, please reach out to us within 15 days and we will help replace any damaged parts or the fixture based on the situation.

Can I return a customized fixture?
Unfortunately, we cannot accept returns on customized orders as they are tailor made to the customer’s specific needs/preferences. If you are not satisfied with your order, please reach out to us via email at sales@brassleafstudio.com and we will try our best to help!